It occurred to me, shortly after obtaining the high social status as
a Hostess of Denny's, that some of the general populace disrespects being
seated. Perhaps it is because they do not seem to understand the function and
use of a host or hostess in a restaurant.
There are many reasons why a host is employed - however two particulars stand
out above the rest. Every establishment is different, but this will be a
generalization of how a typical restaurant works.
The floor is the division of tables into sections, usually determined by
how many servers are available. Each section has an appropriate number of
tables for that particular server. A host attempts to seat each section
in order. The whole restaurant moves smoothly by keeping the servers steady
and able to give the best service.
- A host maintains the flow of customers in a controlled manner
The host acts as a safeguard to keep the servers from becoming too busy.
An overworked server cannot give as good of service as possible. Even if
there are open tables, a host may make a list at the door and refrain from
seating more customers. This is to ensure that not only are the servers
performing as they should, but that the kitchen is not overwhelmed by too many
demands of food.
The next time you seat yourself or ask for a particular table keep these
facts in mind. The host is trying to put you where you will get the best
service. If you would like to sacrifice good service for your actions,
then so be it. But tread lightly as you incur the wrath of the Host
or Hostess.