The interpersonal communication process involves the transmission
of information and the exchange of meaning.
Buchanan & Huczynski, Organizational Behaviour (1997)
The
communication process between a
transmitter and
receiver
can be roughly modeled as follows:
- The transmitter performs coding on the message.
- The message goes through the transmitter's perceptual filter.
- The message is transmitted across a channel.
- The message goes through the receiver's perceptual filter.
- The receiver performs decoding on the message.
- Any feedback goes back through the same sequence in reverse.
Coding and
decoding requires use of the same
codebook: for
example, to two
Brits a
Daewoo may be an "
exotic" car, but
not so to a
Korean.
Perceptual filters cover the gamut of motives, objectives,
personality traits, values, biases and prejudices, in short,
the perceptual sets of both parties, which influence the content and
expression of the message.
The final but no less important factor is the context of the
communication, including status, which may radically alter the
importance attached to a message.
back to organizational behavior
References
Buchanan, David and Andrzej Huczynski. Organizational Behaviour,
pp. 42-46.