End Users have only one bane. Extrordinarily long Queue Times. Generally, the longer a group of techs takes to fix whatever problems they currently are dealing with, the more the queue will thin out, as the wily but impatient end-user sulks off to pester AOL or some-such. One proposed suggestion (proposed by me, that is) is a CallCenter Orbital Laser.
What is your current location, Latitude and Longitude first please?
1'12'13 by 3'53'23. Why do you *KAZAP*
Sir? Hello? Hello? If there is no response I will have to terminate this call.... Thank you for calling X (where X=Company)