Instead of leaving work on time Friday
night I stayed to help two middle aged women. While one of the women
was trying on a pair of oiled leather boots she asked if I had ever
heard of National Pedorthic Services. The woman asked if I had a business card,
she also told me that I should come and work for NPS. Man trying on
shoes is a fictional story about some customers I wanted to remember.
At the time I was annoyed with the guy who let his kids tear up the
store but my patience paid off when he sent a friend of his back to see
me.
People respond positively to energy, excitement and enthusiasm which
are three things I bring to the sales floor. Friday night I was tired,
I was hungry, I wanted to go home and I did not want to be listening to
two overweight women chatting about their teenage daughters. Because I
stayed to help I made some money for myself, I generated income for our
store, possibly I will get a new job but if not this has still been a
valuable lesson for me.
Had I chosen to go home when I was scheduled to I wouldn't have had the opportunity
to meet someone who is in a position to help me. Negativity is
everwhere. Successs at my job means being able to turn that attitude
around so every customer has a positive shoe experience. When you meet
a stranger you may not know what they can do to help you therefore
it makes sense to treat others the way you'd like to be treated. Respect
is an investment in other people. Don't be surprised when the dividends come back to you.